Triumphs Personified

Respected Authority… First of all I really wish to appreciate the service that you are providing when it comes to the cable network. Unfortunately I can’t say the same thing when it comes down to the internet service because of the following things. My internet is not working consistently since the past week. I have paid my bills and expect the service against the same. I did call up the call centre and it did solve my problem in 24hours (which I feel is too long wait time) Yet again the problem persisted the next day. I again called up the call centre and they solved my problem again in another 12 hours. Now the problem has reproduced. That’s a big problem. I tried to call up the call centre but of all the technical help lines that Hathway has specified on its bill, only one seems to work. That too was busy since yesterday night 1 AM to atleast 3 AM. After that I tried again in the morning and still I couldn’t get through till 10:30 AM. I wonder if it was off the hook unless. You serv

Height of insanity towards customers... None of the phone numbers that they have given on their site seem to be working. The customer executives talk as if they are burdend to talk to us. You can hear their loud laughs and stuff when a support call is in progress... the jokes are so funny that sometimes even the call assistants doesent hesitate in laughing out loud... The feedback mail that I filled up on Hathways site was listed as spam!!! Blaaady freakin Hathway!!